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FAQs

Yarn in TOFT's craft studio

Got a question? Not to worry! We've tried our best to provide as much information as possible below on any queries that you might have. If, however, the helpful information below does not answer your question, feel free to contact us by email on help@toftuk.com.

 

  DELIVERY  

 

CAN I CHANGE/EDIT MY ORDER?

The TOFT Team begin to process your order immediately. Due to the high volume of orders we receive, in most circumstances we are not able to amend, add to or combine your order once it has been received. 

If you would like to change the delivery address or cancel your order, please contact our team ASAP on 01788 810626 or via help@toftuk.com, quoting your order number.

 

WHAT ARE YOUR DELIVERY PRICES?

Please see our DELIVERY TERMS for full details.

PLEASE NOTE: all TOFT parcels are sent within 2 working days of order placement, unless otherwise stated on the product description (for example, on items available for pre-order). The delivery time estimation is after dispatch from TOFT HQ.

 

CAN I ORDER FOR DELIVERY THE NEXT DAY?

Our Next Day Delivery option is available for UK mainland orders only. For guaranteed delivery the following working day, please place your order before 1pm. Please not this service is not available during weekends and bank holidays. Therefore, any orders placed between 1pm Thursday and 1pm Friday will be delivered on the following Monday and orders placed between 1pm Friday and 1pm Monday will be delivered on the following Tuesday. If you’d like to speak to a member of the team regarding your order, please call us on 01788 810626 or send an email to help@toftuk.com.

 

WHICH COUNTRIES DO YOU DISPATCH TO?

We’re able to deliver TOFT products across the world to most countries.

 

CAN I TRACK MY ORDER?

We are able to track all mainland UK parcels with the exception of TOFT Quarterly magazines and Ed's Pins - you should receive an email from Royal Mail with your Track and Trace information. If you do not receive this email, please get in touch with our Customer Service team on help@toftuk.com if you would like to check the progress of your order. We are not able to track international parcels at this time.

 

CAN I ORDER ONLINE FOR COLLECTION AT HQ?

Yes, our Click and Collect service is FREE, and your order will be ready to collect after two working days from TOFT HQ, Toft Lane, Dunchurch, Warwickshire CV22 6NR during studio opening times (7 days a week 10am-4pm). Click and Collect orders are available for collection for 14 days from order placement. If you have not collected your order by this time and not been in touch with us to notify us of any issues, your order may be cancelled and we will be unable to issue a refund. 

 

CAN I PLACE AN ORDER FOR COLLECTION AT A SHOW?

You can now place an order on our website and collect it from our TOFT tradestand at shows acoss the UK! Simply place your order as usual and then select the show you are visiting in the 'delivery' section of the checkout system. Once at the show please ask one of our TOFT team members on the stand about your order and have your order confirmation to hand (print or digital).  TOFT tradestand numbers can be found on the SHOWS section of our website.   Please note that orders can be made up until the Friday before the show, and we will be unable to process new orders or add anything to your current order after this closing date.

 

CAN I SEND A GIFT DIRECT TO A FRIEND?

Yes, of course. Please enter their address in the Delivery section of the checkout. If you would like us to write a personal note, please leave this in the Notes section. Or if the gift recipient lives with you, please let us know if you would like a plain box without any TOFT branding, shh!

 

WHEN WILL I RECEIVE MY PATTERN?

Most TOFT patterns are available in PDF format and sent as a download link in your order confirmation email as soon as the online transaction is successful. It will also appear straight away in your TOFT Area. If you do not receive this email please check your junk, spam or promotions email folder. If you find our emails in these folders, please add our address to your contacts list. However, if you cannot locate your order confirmation, or if there are any problems with the download link or .pdf, please contact us via help@toftuk.com or on 01788 810626.

All patterns purchased may also be found in your 'My TOFT; area of the website. Please log in above to find these patterns under the 'My Patterns' tab.

 

  ORDERS  

 

HOW DO I PLACE AN ORDER?

First, please have a browse of our website using the menu above, or use the Search toolbar if you’re looking for a particular product or design. Next, add the items to your basket and enter your details as a new customer through the checkout process. This includes your delivery and billing address. If you’re already a TOFT online customer, login using your email address and password. If you have forgotten your password please click HERE and enter your email address.

Please review your basket and personal details before completion of your order. Once payment is made you should receive an email confirmation from shop@toftuk.com with the details of your order, along with a receipt of your payment from PayPal or WorldPay.

 

CAN I PUT ITEMS IN MY BASKET FROM BOTH THE TOFT SHOP AND EDWARD'S CROCHET WEBSITES?

Yes you can! Please log in to your account on both websites and then when adding things to your basket just ensure you then click the button 'proceed to checkout' in your basket, and this will add the items to your basket on both websites. You can then return to shopping and go across to the other website.

 

WHERE IS MY ORDER CONFIRMATION EMAIL?

If you do not receive any confirmation of your order, please check your junk or spam email folder. If you find our emails in this folder, please add our address to your contacts list. However, if you cannot locate your order confirmation, please contact us via help@toftuk.com or on 01788 810626.

 

WHAT HAPPENS IF AN ITEM FROM MY ORDER IS NO LONGER AVAILABLE?

Every now and again, in particular during busy periods or special promotions, an item might become unavailable after your order is made. This might be due to limited stock levels, or a technical website error. On this occasion, our customer service team will contact you via phone or email to offer an alternative product, or a refund for the item.

 

CAN I CANCEL/EDIT MY ORDER?

The TOFT Team begin to process your order immediately. Due to the high volume of orders we receive, in most circumstances we are not able to amend, add to or combine your order once it has been received. 

If you would like to change the delivery address or cancel your order, please contact our team ASAP on 01788 810626 or via help@toftuk.com, quoting your order number.

 

  GIFT VOUCHERS  

 

CAN I PURCHASE A GIFT VOUCHER FOR TOFT PRODUCTS?

TOFT gift vouchers are available in £10, £20, £30 and £50 values. For any amount in between, please add a combination of these values to your basket, or give us a call on 01788 810626 to buy a voucher on the phone. Our vouchers are valid for 6 months from purchase and cannot be exchanged for any cash value.

 

MY PDF GIFT VOUCHER ISN’T ATTACHED TO MY ORDER CONFIRMATION…

Don’t panic, your .pdf TOFT Gift Voucher is on its way! The Customer Service team will activate your gift voucher as soon as possible, and they’ll be in touch by email with your .pdf gift voucher attached. If you’ve not received this email, please check your spam or junk folder, and if you are still having trouble please contact the team via help@toftuk.com or on 01788 810626.

 

HOW DO I REDEEM A GIFT VOUCHER OR DISCOUNT CODE ONLINE?

Please enter the code from the voucher or promotion in YOUR BASKET, then click UPDATE to alter the checkout total.

PLEASE NOTE: the total voucher value must be used in a single transaction. We’re unable to process multiple vouchers or discount codes together via our website. However, please give us a call on 01788 810626 to use a combination of discount codes (for example, 2x £10 vouchers).

 

I'VE GOT MORE THAN ONE TOFT GIFT VOUCHER TO SPEND!

Our websites can only accept one voucher code per transaction. If you are lucky enough to have multiple gift vouchers to spend, just give the Customer Service team an email on help@toftuk.com, and they will be able to combine your voucher codes for you.

 

  PAYMENT  

 

I'VE GOT MORE THAN ONE TOFT GIFT VOUCHER TO SPEND!

Our websites can only accept one voucher code per transaction. If you are lucky enough to have multiple gift vouchers to spend, just give the Customer Service team an email on help@toftuk.com, and they will be able to combine your voucher codes for you.

 

MY DISCOUNT CODE ISN'T WORKING...

Please note, any products that are already currently on special offer, for example our popular TOFT yarn bundles, products on pre-order or any items on sale, are excluded from further discount. However, if you are trying to redeem your discount code on a full priced product and you're having problems, please do get in touch.

 

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept online payments with Visa, Visa Electron, Maestro, Mastercard and PayPal (excl. American Express).

 

HOW SECURE ARE MY DETAILS ON YOUR WEBSITE?

The TOFT website uses a popular and well-known secure payment platform WorldPay to process credit/debit card payments, along with PayPal. We do not store any card information on our server or in any other digital format. We do not share any other personal details (email address/phone number) with any third-party.

 

MY PAYMENT IS NOT WORKING!

All online credit/debit payments are subject to authorisation by the card issuer/bank. If, for any reason, the issuer does not authorise the payment, the order will not process. Please check your personal details, in particular the billing address.

 

DO I HAVE TO PAY VAT?

All prices are shown inclusive of VAT (at the applicable UK rate of 20%). The exact VAT is shown at the final checkout process (and on your order confirmation email) and is based on the final value of your order, at the rate applicable to your country. You’re responsible for any other tax/custom charges applicable in your territory.

 

  RETURNS  

 

THERE’S AN ERROR WITH THE ITEMS IN MY ORDER.

Each online (or phone) order is hand-picked from our studio warehouse. If there’s a mistake with your order, we’re sorry! Please report any missing, incorrect or damaged items, along with your order ID, within 14 days of delivery via email, help@toftuk.com, or on the phone, 01788 810626. We’ll endeavour to rectify the problem ASAP.

PLEASE NOTE: there might be certain items in your order which are not yet available, for example pre-order books, or subscription items.

 

WHAT IS YOUR RETURNS AND REFUNDS POLICY?

If you would like to exchange or return your purchase, we will be happy to do so within 30 days. Please contact our Customer Service team via help@toftuk.com, or on 01788 810626, with details of your purchase and any reasons for the return or exchange.

For items that are deemed faulty, we will be happy to cover postage up to £4.50 for you to return an item for a full refund or exchange. Please note: any item damaged as a result of wear-and-tear is not considered faulty.

If you would like to return any goods that are not faulty, we will be happy to fully refund the cost of your purchase provided they are returned to us in tip top condition. We will not be able to cover the postage cost of returns or exchanges in this case.

Please note: this excludes digital content such as pdf patterns.

Please return your items to: TOFT Customer Services, Toft Manor, Dunchurch, Warwickshire CV22 6NR, with your Order ID, and any details/reasons for the return. We’ll process your return, and refund or exchange, within 14 working days.

 
  MY TOFT AREA  

 

WHAT IS 'MY TOFT'?

My TOFT is a brand new area just for you! You'll be able to amend your details, see all of your previous orders, and view all of your TOFT and Edward's Menagerie patterns ever purchased.

CAN I CHANGE MY DETAILS ON MY TOFT AREA?

Yes you can! You can change all of your details other than your email address. If you would like to change the email address for your account please get in touch with us at help@toftuk.com and we can change this for you. Please be aware that if you update your address and you have a current subscription with us, please get in touch to let us know so that we can ensure that your address is updated for your subscription.

 

MY ORDER / PATTERN ISN'T APPEARING IN MY TOFT AREA.

If you have received an order confirmation from us, don't worry! Your order and pattern may take a few minutes to appear. If you have not received any information from us regarding your order, please contact us on 01788 810626 or via help@toftuk.com

 

I'VE LOST MY PATTERN!

Whether you have lost your pattern, deleted it by accident or the download link has expired, you will always be able to find all of your purchased patterns in the 'My TOFT' area. These are available to view under the 'My Patterns' tab and include both garment and Edward's Menagerie patterns.

 

I CAN'T FIND MY PDF IN 'MY PATTERNS'

We’re pleased to be able to say that we’ve now got the ability to restore any missing pattern links to your “My TOFT” area. If there are any missing links which have occurred when placing a web order, please contact help@toftuk.com with your order number.

 

Please note we’re not currently able to add any PDF patterns purchased whilst visiting our Studio or our stands at a craft show, orders placed over the phone or any TOFT Subscriptions patterns, but we’re working on this!

 

WHAT IF THERE IS A CORRECTION TO THE PATTERN?

Never worry about having an out of date pattern again. As soon as we upload the corrected pattern, it will automatically be updated in your 'My TOFT' area. 

 

I CAN'T FIND THE PATTERN / KIT ON THE WEBSITE ANYMORE. WILL IT STILL APPEAR ON MY TOFT AREA?

Yes, of course! Your area will contain all of your purchased patterns, regardless of whether they have been removed from the TOFT website.

 

  SUBSCRIPTIONS  

 

HOW DO I SUBSCRIBE?

You can subscribe directly on our website by selecting when you would like your subscription to start and the postage option, please see the below links to each of our subscription sign up pages.

Ed's Animal Club Subscription

Ed's Birds Club Subscription 

Ed's Dye Club Subscription

Ed's Enamel Pin Subscription

TOFT Quarterly Magazine Subscription

 

HOW DO I RE-SUBSCRIBE?

You can re-subscribe directly on our website by selecting to add to your subscription from the dropdown option, using the same links above.

 

I'VE CHANGED MY ADDRESS...

If you happen to move house or need to change the address your TOFT subscription parcels are delivered to, please let us know as soon as possible by either emailing the Customer Services team on help@toftuk.com or by giving the team a call on 01788 810626.

 

EXCLUSIVITY?

Ed’s Animals Club exclusivity period covers 3 calendar months from the release date of a new pattern. After this period of exclusivity the pattern could be available through other products including kits and bundles. Generally TOFT applies a 6 month protection on a pattern before general release, but there are exceptional circumstances that may arise when this period is reduced or increased. Beyond the fixed 3 month period this decision remains at TOFT’s discretion.

 

  TECHNICAL  

 

I CANNOT SEE THE COLOUR I WOULD LIKE IN THE DROP-DOWN MENU…

At TOFT we endeavour to have our full range of yarn colours in stock, always. However, sometimes a particular colour might not be available. This might be due to a colour’s popularity during our usual busy periods (for example, Christmas), or after a special promotion or event. But, don’t panic! Chances are if a colour is out-of-stock, it’s already on its way to us from the mill.

If you’re ever uncertain which colour is which please see our COLOUR CHART page. 

PLEASE NOTE: each batch of yarn varies from the last, if you’re looking for a colour to match a current project, please contact us with the batch number via help@toftuk.com, or on 01788 810626.

 

I DON'T UNDERSTAND MY PATTERN...

No problem! Please have a look at our ABBREVIATIONS page for up-to-date knitting translations, and check here for any errata. Our VIDEO TUTORIALS page features how-to guides on knitting and crochet, including an entire series on the Edward's Menagerie patterns. If you are still having problems please email us via help@toftuk.com, or give us a call on 01788 810626.

PLEASE NOTE: ALL Edward’s Menagerie patterns are written with British English crochet terms.

UK US
chain ch chain ch
slip stitch ss slip stitch ss
double crochet dc single crochet sc
half treble htr half double hdc
treble tr double dc
double treble dtr treble tr
triple treble ttr double treble dtr

 

HELP! WHAT DOES "DC2TOG ACROSS THE ROUNDS" MEAN?

When instructed to "dc2tog across the rounds", you'll dc2tog using the last stitch of the current round you are working on, and the first stitch of the next round. You'll then need to reset your stitch marker so that the next stitch will be the first stitch of the new round. If you'd like any more help, please get in touch with the team.

 

WHAT ARE THE STANDARD TENSIONS FOR TOFT YARN?

Please have a look at our GUIDE to TOFT YARNS for standard tensions of our different yarn weights. All TOFT designs have a needle size in their product descriptions and instructions, however please alter if necessary (see below).

The below photos show the length of a standard DK animal leg, and the average weight of standard DK animal body parts, all made at the correct tension.

 

*we have used Emma the bunny as an example however different animals will have different sized/extra parts, however for standard animals these should still average at a total of 75g or less.

 

WHICH HOOK OR NEEDLE SIZE SHOULD I USE?

Please use the chart below to convert the metric needle size on your TOFT pattern to the traditional UK needle size and the US equivalent.

METRIC UK US
2mm 14 0
2.25mm 13 1
2.75mm 12 2
3mm 11 -
3.25mm 10 3
3.5mm - 4
3.75mm 9 5
4mm 8 6
4.5mm 7 7
5mm 6 8
5.5mm 5 9
6mm 4 10
6.5mm 3 10.5
7mm 2 -
7.5mm 1 -
8mm 0 11
9mm 00 13
10mm 000 15
12mm - 17
16mm - 19
19mm - 35
25mm - 50

 

PLEASE CHECK YOUR TENSION! Each TOFT pattern states a tension/gauge for the given needle/hook size. Please check this is correct BEFORE you start your project. You might need to alter your hook/needle size. If your tension is incorrect you might create an item which is too large/too small, and use more yarn in the process. We cannot be responsible for any mistakes made due to incorrect tension.

 

WHAT IS THE DIFFERENCE BETWEEN LEVEL 1, 2 & 3 KITS?
Level 1 projects are suitable for complete beginners who have never crocheted before and just require learning one type of crochet stitch.
Level 2 projects are involve a simple colour change and are classified as 'easy'.
Level 3 projects are classified as intermediate, as they involve an additional crochet technique and are suitable for confident beginners or those with a little more crochet experience.

 

SHOULD I DO LONGER LOOPS WHEN MAKING AN ARAN OR CHUNKY ANIMAL?

Yes! The loops should be proportionally bigger as you increase the scale if you want to create and identical texture. For example a 'thumb length' 2cm standard loop on a DK size might need to be 4cm in aran and 6cm in chunky.

 

HOW DO YOUR SIZES COME UP?

Pleas see our SIZE CHART.

 

  YARN  

 

WHY ARE THERE KNOTS IN MY BALL OF TOFT WOOL?

It’s irritating when you discover a knot or join in your yarn, but they do not necessarily mean the yarn is faulty as knots are one of things that can happen as part of the manufacturing process. TOFT yarn is a Grade A pure wool blend, however joins and knots tend to be more common in natural fibres. If you find you have been unfortunate enough to have multiple knots in your 100g ball, please contact our customer service team at help@toftuk.com or call TOFT HQ on 01788 810626 and we’ll organise a replacement for you.

 

WHY DOES MY YARN WEIGH LESS THAN THE WEIGHT ON THE LABEL?

You may find that the weight of your yarn does vary slightly from ball to ball, but should be very close to the weight on the label. If you are finding your balls of yarn to be significantly less than the supposed weight, this may be due to low humidity, as because of the nature of natural fibres the weight can fluctuate with humidity levels.

 

HOW DO I WASH WOOL AND ALPACA YARN?

Always hand-wash any hand-knitted/crocheted knitwear or accessories made from TOFT yarns, then dry flat away from direct heat. Afterwards, steam and block if necessary. 

 

  TOFT STUDIO  

 

WHEN IS THE STUDIO OPEN?

We're open 7 days a week 10am-4pm.  Coffee and cake will be provided for workshop guests and available for shop customers. 

 

CAN I WALK AROUND THE FARM?

You are more than welcome to explore the farm when visitng the TOFT Studio shop. Please click HERE to download a map of the farm and surrounding area with suggestions for different walks. If you’re ever uncertain where to go, please speak to a member of the TOFT team in the studio. If you’re part of a group, please see below for more details.

PLEASE NOTE: TOFT is a working farm, with public footpaths alongside fields of alpacas. You might see farm vehicles along the pathways and our farm team amongst the alpacas. You’re welcome to open gates to walk further along the paths (but not in the fields!), and PLEASE respect your environment and take your litter back to the studio, or home.

 

CAN I PARK MY CAR/MINI-BUS/COACH?

Yes, parking is FREE for TOFT Shop customers. Please let us know if your group plans to travel via bus/coach as access to the studio and farm is via a single-track lane.

 

CAN I BRING A PICNIC?

We do not allow picnics at TOFT. Should you wish to picnic, please make your way to Draycote Reservoir which is very nearby.

 

CAN I BUY AN ALPACA?

Yes! If you’re interested in purchasing an alpaca (or several!) and would like to know more, please contact Shirley on 01788 810626. Or, if you would like a taster of what it’s like to look after your own, our Introduction to Alpacas course is a great way to learn. Please see our WORKSHOPS for available dates.

 

  WORKSHOPS  

 

I CAN NO LONGER MAKE THE WORKSHOP DATE. CAN I CANCEL?

TOFT workshops are popular and places on certain courses are fully-booked months in advance. However, we know you’re busy too! If you’re no longer able to make your booking, please let us know at least two weeks before the workshop date. Then, we can transfer the value of your booking to an alternative workshop of your choice in our programme. Please email us via help@toftuk.com, or call us on 01788 810626.

However, without at least 14 days’ notice, we’re unable to make any amendment to your booking. Instead, if you let us know within the two weeks before your booking (up to the day of the workshop), we’ll post any materials and pattern/instructions direct to you. If you do not let us know at all, we’re not able to offer any materials or compensation.

 

I'VE BOOKED ONTO BOTH WORKSHOPS IN ONE DAY, WILL THERE BE ANY LUNCH AVAILABLE?

At TOFT HQ we offer an award-winning range of cakes 7 days a week and a selection of barista-made hot drinks. We do not offer savoury food every day as standard, but we are very happy to cater for you should you wish to stay for lunch between workshops or if have a long jounrey to get to us and wish to make a day of it. Please contact us in advance to let us know along with any dietary requirements, and we can make sure we have something tasty for you.

 

A WORKSHOP IS SOLD OUT!

If you’re interested in a specific workshop, but it’s now fully-booked, please let us know. We might be able to accommodate you, offer an alternative date, or contact you if there are any cancellations.

 

CAN I DO A WORKSHOP FOR…?

If you’re interested in a particular TOFT design, craft or technique, for example a certain Edward’s Menagerie animal, but you’re unable to see this on our workshop programme, please contact us! We’re always looking for new additions to our schedule, and our excellent tutors often teach multiple projects alongside each other.

 

CAN I BOOK A ONE-TO-ONE WORKSHOP DURING THE WEEK?

Yes, we're able to offer mid-week workshops with a TOFT Expert for one person up to groups of 8. Please see the breakdown of pricing below:

Private Knit/Crochet Workshops (prices given as totals not pp)

 

1 person - starting from £50 without materials (from £71 including materials)
2 people - starting from £80 without materials (from £142 including materials)
3 people - starting from £100 without materials (from £163 including materials)
4 people - starting from £135 without materials (from £219 including materials
5 people - starting from £135 without materials (from £240 including materials)
6 people - starting from £135 without materials (from £261 including materials)
7 people - starting from £135 without materials (from £282 including materials)
8 people - starting from £135 without materials (from £303 including materials

This cost includes refreshments and a slice of cake for each participant. Our TOFT Experts are able to teach a wide variety of skills and techniques, and materials will be charged accordingly. Please contact the team on 01788 810626 or email us on help@toftuk.com to book.

Private Hand dye Workshops (prices given as totals not pp)

1 person - starting from £75
2 people - starting from £150
3 people - starting from £175
4 people - starting from £235
5 people - starting from £260
6 people - starting from £285
7 people - starting from £310
8 people - starting from £335

This cost includes refreshments and a slice of cake for each participant. Our TOFT Experts are able to teach a wide variety of dying skills and techniques. The cost of the workshop includes 100g yarn to dye, and you are more than welcome to buy extra skeins to dye. Please contact the team on 01788 810626 or email us on help@toftuk.com to book.

 

CAN I TEACH A WORKSHOP IN YOUR SPACE?

Yes! If you’re a craftsperson and would like to share your skills and knowledge with our customers, we’d like to hear from you. In the last 5 years, the TOFT studio has held workshops in cross-stitch, embroidery and flower arranging, along with our usual programme of knitting and crochet. Please contact help@toftuk.com.

 

  OTHER  

 

DO YOU HAVE ANY JOB VACANCIES?

Please see our JOBS page for more details.

 

CAN TOFT SPIN MY ALPACA FLEECE?

We no longer purchase fleece from alpaca-owners, but instead spin our alpaca yarn from TOFT fleeces only. We do not process yarn for individuals.

 

DO WE RETAIL IN OTHER STORES?

Yes. TOFT yarns and kits are available in shops and online stores across the globe. Please click HERE for an up-to-date list of TOFT stockists. If you’re interested in becoming a TOFT stockist please click HERE.

 

CAN I SELL GOODS I MAKE USING TOFT PATTERNS?

No. All TOFT patterns are subject to copyright and cannot be used for commercial gain, only for personal use. However, Edward's Menagerie/Imaginarium patterns can be used to fundraise for charity. Please credit the book(s) and/or Kerry Lord.

 

HOW DO I CONTACT CUSTOMER SERVICES?

If you have any questions before, during or after your online TOFT order please contact help@toftuk.com, or call 01788 810626. Our Customer Service team are available from Monday to Friday 9am-4pm. At a weekend our Creative Expert team will be on hand if you give us a call to answer any general questions, but please note will be unable to answer queries about existing orders.  If you have an out-of-hours query, please leave a message, or send us an email, and a member of the team will come back to you ASAP.

 

COMPANY NAME AND ADDRESS:

Bettinson Ltd. T/A TOFT Studio, Toft Manor, Dunchurch, Rugby, Warwickshire CV22 6NR

Bettinson Ltd. Registered in UK No: 6393388